Shipping Policy
Delivery
Please note that if you order a number of items for delivery to the same address, they may be dispatched separately and we cannot guarantee delivery of all the items on the same day. We make every effort to dispatch items on time. If we are unable to deliver the items within our normal timeframe. We will inform you about the same well in advance. Cancellation fee (if applicable) will be deducted prior to refunding the amount. If the items are not delivered within the time period, we specify in the Order Confirmation Email. Please contact our Customer Care Department quoting the order number contained in your order confirmation EMAIL. Delivery occurs when the items are delivered to the address you specified when placing the order. After this point, responsibility for loss, breakage and damage passes to you. Ownership of items purchased does not pass to you until payment is received by us in full.
You agree accept the following terms and conditions:
. you will provide valid and true details to an Terabyteoffice.com customer care agent, who will contact you on phone to confirm the order and delivery details.
. your order status can be tracked online through the “My order” link after logging into your account.
. you are requested to get in touch with the respective brand service centers, directly in case of any service or warranty related issue and our Customer Care Center: will provide you the contact details to do the same. Nevertheless, we can coordinate any service & warranty related issue on your behalf and get the issue resolved, if you prefer to do so.
. Please make necessary arrangements for payments (if it is Cash on Delivery or Credit/Debit Card Order) and authorize an individual to accept the goods in your absence.
. Terabyteoffice.com will NOT visit your location more than THREE (3) times per order; all further attempts will be charged extra.
. If the order is canceled within 24 hrs of placing the order, cancellation charges will apply (20 Aed per cancellation) AFTER PLACING YOU ORDER NO CANCELLATION.
. All refunds will be made within 14 days through the same mode of payment received. Cancellation and other charges may apply and will be deducted.
Prior To Breaking The Factory Seal, Please Ensure That The Model Number On Packing/ Carton Matches Your Order.
. Goods broken open from the factory packing or switched on cannot be accepted for EXCHANGE PR REPLACEMENT.
. In case the goods are DAMAGED or INCORRECT- Please Inform Terabyteoffice.Com ( By Email Or Phone) within 12 Hrs. Of Delivery.